FAQ

THE PROCESS

STEP 1:

In-home consultation:  Schedule your consultation using the below form. During consultation, we’ll discuss functionality, styling, turn-around times and budget. Consultation requires at least one hour. If we’re within your budget, a $1000 retainer fee is required to start the design phase. The retainer fee is proof of intent to buy and will be applied towards the 50% deposit required before production begins. Our minimum order is $5,000.

STEP 2:

Design phase:   Upon receipt of retainer, the first design sketch will be emailed no later than 10 business days. Revisions will last until all of the client’s needs and wants have been incorporated into the design. Design revisions will be emailed no later than 5 business days after a revision request. Once a final design has been reached, the client will receive an invoice.

STEP 3:

Production:  Upon receipt of invoice deposit, the client’s project will be placed on our production schedule. Additionally, within 10 business days, 3D computer renderings and production drawings will be developed for final client approval.

STEP 4:

Delivery and installation.  Turn-around time from deposit to installation is currently 10-12 weeks. Balance is due upon satisfactory installation.

Q: How much does custom furniture cost?

The cost of custom furniture and cabinets is budget driven. Our minimum order is $5,000.00

 

Q: Do you give free estimates?

Yes, for future planning purposes, we’ll provide free ballpark estimates. Email us at info@paulrenefurniture.com that includes a brief description of your project and a photo of the room with dimensions. Usually, within 72 hours, we’ll send your estimate.

 

Q: Do you repair or modify existing furniture?

No.

 

Q: Do you design in all styles?

Yes – transitional, contemporary, modern, rustic and all others.

 

Q: How long before delivery?

Currently, from date of deposit, 10-12 weeks is required to build and install.

 

Q: What materials do you work with?

Hardwoods, high-quality veneers, and metal.

 

Q: Do you offer non-toxic products?

Yes. We offer reclaimed, sustainable and FSC certified hardwoods. We also offer non-toxic low VOC paints, stains, and finishes.

 

Q: What are your payment terms and payment methods?

50% deposit at the start of the job. 50% balance is due upon satisfactory delivery and installation.  DEPOSIT IS NON-REFUNDABLE AFTER 3 DAY CANCELLATION PERIOD. We accept cash, check and credit cards.

 

Q: Do you offer a warranty?

Yes, for the period of 1 year after delivery or installation, we will replace or repair all faulty components and construction. Excluded from this warranty are all situations related to damage due to abuse, misuse, fire, flood, earthquakes, acts of nature and storage of over-weighted objects.

 

Q: Are you licensed, bonded and insured?

 Yes. Our Arizona Registrar of Constructors license is: roc220584