Q: What is the custom design to installation process?
STEP 1: Complimentary in-home consultation: During consultation we’ll discuss functionality, styling, turn-around times and budget. Requires at least one hour.
STEP 2. Design phase: Within a week of consultation, we’ll email one of our signature Indigo Blue Concept Sketches. If you like our design direction, a $750 retainer fee is required to complete the design process, which includes developing a 3D CAD model. The retainer fee is subtracted from your invoice total.
STEP 3: Design sign off: Customer visits studio and manufacturing facility to select materials, colors, see projects in progress and pay 50% deposit.
STEP 4: Production: Customer has four weeks, after deposit is paid, to make changes.
STEP 5: Delivery and installation. Turn-around time from deposit to installation is currently 10-12 weeks. Balance is due upon satisfactory installation.
Q: How much does the in-home consultation cost?
The in-home consultation is FREE.
Q: How much does custom furniture cost?
Custom furniture costs more than furniture found in low to mid-priced stores. The cost of custom furniture and cabinets is budget driven. Budget NEVER compromises quality, it dictates styling and material upgrades.
Q: Do you give free estimates?
Yes, for future planning purposes, we’ll provide free ball park estimates. Send us an email at firstname.lastname@example.org that includes a brief description of your project and room or product dimensions. Photos are welcomed. Usually within 72 hours, we’ll send your estimate.
Q: Do you repair or modify existing furniture?
Q: Do you design in all styles?
Yes – transitional, contemporary, modern, rustic and all others.
Q: How long before delivery?
Currently from date of deposit, 10-12 weeks is required to build and install.
In addition to using high quality veneers we also work with reclaimed and sustainable hardwoods. When required we work with top glass and metal artisans.
Q: Do you offer non-toxic products?
Yes. We offer reclaimed, sustainable and FSC certified hardwoods. We also offer non-toxic low VOC paints, stains and finishes.
Q: What are your payment terms and payment methods?
50% deposit at the start of the job. 50% balance is due upon satisfactory delivery and installation. DEPOSIT IS NON-REFUNDABLE AFTER 3 DAY CANCELLATION PERIOD. We accept cash, check and credit cards.
Q: Do you offer a warranty?
Yes, for the period of 1 year after delivery or installation, we will replace or repair all faulty components and construction. Excluded from this warranty are all situations related to damage due to abuse, misuse, fire, flood, earthquakes, acts of nature and storage of over-weighted objects.
Q: Are you licensed, bonded and insured?
Yes. Our Arizona Registrar of Constructors license is: roc220584